At Dazel, we do not accept or return any of our beauty products apart from a manufacturing defects or damage caused during transportation. If there is any defect, you have to inform it through email or contact our customer care within 24 hours after product delivery. We believe in complete customer satisfaction. Any of our products which you have received in damaged condition due to transportation or manufacturing defects, it can be either replaced or refunded. Refund request will be processed immediately by our customer service team. For further enquiries about your refund/return/cancellation process you can contact us by calling us +91 8861666623 or by emailing us at firstname.lastname@example.org.
How long will the return processes will take?
Once your return request has been placed with customer service, it usually takes about 72 hours to pick the product from your place and another four days to initiate refunds subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about two days. The refunds are initiated within two days after product inspection. The receipt of the refunds would depend on the mode of payment chosen by you.
How do I return a product?
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us at +91 8861666623 or by emailing us at email@example.com.
Where do I return the product?
If for any other exceptional reason to return request is accepted you will have to send the product to
Shadus Healthcare Private Limited
#14, 11th cross, Vinobhanagar,
KG Halli, Bangalore - 560045,
Please also inform firstname.lastname@example.org of the refund.